Frequently Asked Questions
What if I don’t know all the details about my threat?
The ideal safety solution would have access to all information around potential risks in order to plan for the appropriate amount of protection. Our engineers can work with your technical staff to collect the required details about your threat. However, sometimes the nature of a threat can be complex and requires a deeper level of analysis.
TotalShield offers on-site Protective Assessment options to provide an overall safety assessment of the area. This service includes an analysis report with drawings, photos, mock-ups, 3D renderings, and more to support our proposed solution. It provides you with peace of mind in knowing that the right solution was selected.
TotalShield also offers 3rd Party Assessment services through trusted long-term providers that can be helpful in determining technical specifications through physical testing that simulates a customer’s environment.
In cases where a Protective Assessment or 3rd Party Assessment is not an available option, or in cases where the impact threat cannot be determined or calculated, you may select a solution based on materials specifications and impact data.
Can you come to my site?
Yes, absolutely. One of our most popular services is our Protective Assessment. It includes an on-site visit to provide an overall safety assessment of the area. This service includes an analysis report with drawings, photos, digital conceptual designs, 3D renderings, and more to support our proposed solution.
This allows us to best understand and familiarize ourselves with the needed solution(s) and provides you with peace of mind in knowing that the right solution was selected for your specific application.
Do you have any standard designs/specs you can send me?
TotalShield solutions are custom-designed for each specific scenario. While TotalShield does have several common designs that can be deployed into various situations, we recommend scheduling a Discovery Call in order to fully understand the specifics of your scenario and propose the correct solution.
Do you have published pricing?
While published pricing can be convenient, TotalShield is committed to providing the best possible pricing for custom solutions.
Our solutions are tailored to the specifics of the intended application, and make use of the lowest available pricing for raw materials at the time the solution is constructed.
Can I get a ballpark price for something like this?
We can offer a pricing range after our discovery call. However, safety solutions require precision, and our number one goal is to keep you safe. This involves an assessment and design that is specific to the intended application.
Only when this is completed can we provide a firm quotation. In cases of a repeat order, we can provide fast re-quoting.
Do you have any cheaper/more basic options?
We don’t generally have alternatives that are lower in price.
During the TotalShield discovery process, we will discuss your requirements for size, impact protection, visibility, and materials. Using this information, we will present our most cost-effective solution that ensures the required level of safety. Lower quality materials do not provide the same level of safety.
Can you price out my design?
The benefit of working with TotalShield is that we design and engineer solutions that are certified to meet the needs of your specific threat.
We can discuss your design ideas during the discovery phase, but we only implement solutions that we have tested and verified the safety level of. You can have peace of mind that our extensive experience in impact protection is proven.
What’s cheaper – a blanket or a polycarbonate shielding design?
Depending on the specific application, either option could be more beneficial or more economical.
Our process includes a discovery meeting where we discuss the specific details of the threat to determine the type of solution that would be both economical and effective for your specific application.
What are your payment terms/processes?
For our shielding solutions, we offer a convenient payment plan that includes:
- 50% deposit upon commencement of the project
- 50% payment upon either shipment or our installation of the solution with payment terms of Net 15.
Our on-site assessments are paid in advance.
Do you offer any off-the-shelf or ready-to-ship products?
TotalShield solutions are custom-designed for each specific scenario. While we do have expansive experience, even our most common designs and sizes require a custom fitting to your specific application.
What is the lead time for something like this?
- Solutions that involve safety blankets average 6 weeks for delivery
- Solutions that involve polycarbonate shields average 12 weeks for delivery
- Expedited lead times are available upon request
Can I get it faster than your standard lead times?
Depending on the size of your project, there may be an opportunity to expedite the project.
All options and associated fees will be presented upon completion of the discovery meeting and will be based on the final design of the solution.
Do you have international representation?
We process all international orders out of our home office based in the US and are happy to help you with your needs.
Do you ship internationally?
Yes, international shipping is available. We’ve worked with businesses and government agencies around the world.
We build and craft the solution, then you would arrange for the pickup, shipping, customs, duties, etc., using a freight forwarder service provider. Shipping quotes can be provided by the freight forwarder before project commencement.
Additionally, if you are more comfortable with the Spanish language, you can request to speak with one of our Spanish-speaking representatives.
If you can’t find what you’re looking for, don’t hesitate to contact us.